Frequently Ask Questions

By calling or emailing us, you may contact us 24/7/365 and we will have an operator ready to address any questions related to our services, billing, plumbing emergencies or anything else you may need help with.

Naturally if you see water that shouldn’t be there, try and follow to where it drips to the source. Turn off the nearest shutoff valve and either try to fix it yourself if it seems easy, but if it’s too difficult, then give us a call and we’d be happy to help.

Water follows the path of least resistance. There is a good chance that if you found evidence of a leak, you are usually correct the first time. A quick trick to find out where the water is leaking if you are unsure is to place a paper towel or paper bag where the dripping is occurring, the drip will leave a wet spot which will help you find out where the drip originated.

If you don’t see much at the time, it may be a very slow leak, in that case check on it daily or more frequently  to see if drips fall when you’re not aware. If there are no drips after a week or so, the leak may have been taken care of, or maybe it only appears when it rains. Our plumbers can install a wide variety of water alarms that are suitable for any budget if you would like to be notified of exactly when the leak appears again. Just remember to check frequently and mention it to a plumber next time you see them.

Regardless if you can’t identify a leak, doesn’t always mean that there isn’t one. Always check and see if there are any. If you don’t feel that something is right and all of sudden your water bill has increased and your meter is spiraling out of control, or you can hear water, but nothing is on. Don’t wait around for the issue to be fixed, call your local plumber right away! Leaks under your home are not easy to see, but they can usually pop up under a warm spot that hasn’t been there before or in your yard that has soft and squishy places. It could be a broken sprinkler pipe, a major pipe or even a septic issue. If any of these occur, these generally need a licensed, insured and bonded plumber in case anything goes wrong, you want to make sure you are protected as well.

Plumbing code outlines the best principles, guidelines and methods for plumbers to follow while doing any installations. It is vital that installations whether private or public should not be left to the discretion of irresponsible unlicensed individuals. Plumbers have a duty to protect public health and safety that must be maintained by the sound of code provisions.

The pluming code is basically a set  of rules and regulations and are imposed by cities, counties and states. Anyone that is involved in the installation of water, sewer, or bathroom facilities are required that it be done in a specific and safe manner, otherwise if failure to comply with any codes and provisions could be deadly to the public such as diseases which could have costing affects on the local community.

(UPC) or Universal Plumbing Code is set by the International Association of Plumbing and Mechanical Officials (IAPMO), which gets updated ever couple of years that take into account new technologies and knowledge. Although the UPC has general standards, local bodies may have additional or completely separate rules from what the UPC standards are.

It is always best to consult with your local governing bodies before any DIY or plumbing project is done. The bigger the scope of the project the more levels of protection you want to take to ensure that everything goes smoothly and if any permits are needed they are done correctly and safely.

Plumbers that are licensed, insured, & bonded can give you a piece of mind when it comes to not only protecting your property, but ultimately resolving any plumbing issues you are facing.

If you were to hire a non licensed, insured and bonded plumber you may be the one who will be strapped with costly code violations because of the plumbers negligence. They cannot pull permits and will unlikely have the proper insurance coverage.

Unlicensed plumbers can cause major damage such as:

  • Property damage
  • Insurance liabilities
  • Could end up costing you double, triple or even more than what the job originally was
  • Damage to city property
  • Mental stress

Many times unlicensed plumbers don’t have the proper equipment to deal with the issue at hand and this can cause major issues as well and most plumbers bill by the hour and the longer they take the more it will cost you in the long run.

By hiring a licensed plumber you can be rest assured that they are properly trained and insured. Licensed plumbers have to go through a process even to become licensed a licensed plumber.

Don’t risk the uncertainty with unlicensed plumbers, give us a call 24/7/365 and we’ll help you with all of your plumbing needs.

  • Turn off main water valve off: You will prevent further water damage.
  • Assess the burst and damage around the area the best you can: If a pipe bursts in an upstairs level, check if the water has already moved to a lower level.
  • Turn off the electricity where the water burst pipe was: You don’t want to take any chances with electrocutions which may cause harm and damage to you and those around you. If you are not certain, turn off all of the light switches or turn off all power from the breaker.
  • Take pictures of the damage: This is actually crucial because it could help with an insurance claim and also help a plumber before they even get to the scene.
  • Open windows for ventilation: You want to have air circulating to reduce odors.
  • Remove items that were touched by the water: rugs, furniture, electronics especially, etc… so that no damage is done to your personal belongings.
  • Remove the water: try to start removing as much water as you can outside to lessen the moisture can leak to other parts of the home.
  • Pull back any carpet and padding: and place a fan on it to dry out to prevent further damage.
  • Run a dehumidifier: if you have one to remove the moisture from the air.
  • Remove mildew and or mold: if you don’t want either to grow and spread, fill a bucket with water and some to clean any ceramic tile with vinegar or if it’s a stone tile use murphy soap oil.
  • Check your drywall: if the drywall is still intact, then it should be okay, but if it seems to be swelled or separated, you will need more than just plumbing help you would also need a professional drywaller.

Plumbing problems can occur in any building regardless if it’s residential or commercial and it doesn’t matter if the building is new or a 100 years old. The most common types of plumbing issues are:

  • Clogged toilets
  • Clogged bath tubs or shower drains
  • Jammed garbage disposal
  • Leaky faucet
  • Leaky pipes
  • Low water pressure
  • Burst pipe
  • Continuously running toilet
  • Septic leak
  • Sewage smells
  • Sewage backup
  • Slow draining sink
  • Water heater damage

Clogged pipes and drains can cause a major headache to anyone whether they are minor or major. Addressing any issues immediately can help prevent any further damage. The best way to prevent clogged drains and pipes is to use these quick tips as a guide:

  • Run cold water when using your garbage disposal
  • A drain strainer should be used if there isn’t a garbage disposal installed
  • Avoid pouring grease or oil down the drain
  • Run hot water to rinse away any grease after you washed the dishes
  • Clear any drain stopper in the shower or tub
  • Flush only waste and bathroom tissue down the toilet
  • Pump your septic tank ever 2 to 3 years
  • Avoid coffee grounds, bones, grease, fruit peels, and other fibrous foods in your garbage disposal

The average water lasts around 8-12 years. Yearly maintenance can help extend the life of your water heater. If you have an extra tank, drain the water heater once a year and that will help prevent any sediment and mineral buildup that settles at the bottom.

A clogged toilet can cause damage very quickly if not dealt with and can cause your home to become a health risk if the waste is not disposed of correctly. If your toilet isn’t flushing correctly, remove the clog with either a plunger or a plumbing auger (plumbing snake).

This is generally an easy fix. The flapper is not closing properly to seal around the flush valve. If your flapper isn’t closing, then remove the toilet lid and jiggle the flushing handle. Sometimes just jiggling the handle as easy as it may seem solves the issue. If the problem is still occurring it could be a worn out flapper and you would need to get it replaced. There are so many brands of flappers out there and the best thing to do is to look up the brand of the toilet or the brand of the flapper and order a replacement. To replace a flapper is very easy.

As long as the material is soft and edible you should be okay. As long as it’s not things such as coffee grinds, chicken bones, corn husks or other fibrous materials that can cause damage to the disposal itself.

Hard water contains high concentration of dissolved minerals such as calcium and magnesium. Generally water doesn’t contain these minerals and is considered soft when it is at its purest form. When water passes through the ground and sediment it starts to pick up those hard water minerals.

Soft water doesn’t contain any minerals. Soft water can be produced naturally or it can be produced in a water treatment facility that can remove hard elements from the water.

Poor water pressure can cause many headaches amongst yourself and the rest of your household. Here are a few steps you can take to fix this issue.

  1. Test your water pressure: Use a water pressure gauge and attach it to your spigot outside like a garden hose and turn on the spigot to test the pressure. Ideally you want your water pressure psi to be between 60-75. Anything above 80 psi is too much and can cause damage and wear and tear on your pipes and fixtures. Anything less than 60 psi is too low and should definitely have that checked.
  2. Ask around: Water pressure issues could be just your problem or it could be the surrounding area you are in. Chatting with your neighbors is a great way to find out what their water pressure is, or even with your landlord if you have one. Even speaking with your local municipality can help.
  3. Check your water meter: If water pressure issues are only a problem you are having, its best to start with the basics. Start by shutting off the main water supply and then checking your meter.
  4. Check for leaks: Using your water meter and turning off your water supply you should wait at least 20 minutes before you check your meter again. If the meter has changed within that time frame, that usually indicates you have a leak. To locate a leak check any toilets, flapper valves, any appliances that use water in your kitchen, your water heater, other spigots, the laundry room. If you are still unable to determine where the leak is coming from it’s best to call a local plumber.
  5. Check your faucets: If there is a normal reading on your water pressure gauge spigot, but your you still experience low water pressure inside, you should take a closer look at all your faucets and shower heads because there could be mineral buildup that just needs to be cleaned and can affect the overall water flow.
  6. Consider clogged pipes: Long periods of building and residue inside your water supply pipes decreases the flow of water and reduces your water pressure. This doesn’t happen much when you have copper piping, but is pretty common in iron and galvanized pipes.

If you have red/brown stains in your tubs, sinks and faucets, or your water has a weird smell or test, there are a few reasons this is happening. The primary cause is rust. Tiny amounts of iron and oxygen is a normal thing for a water system to have, but when these combine together in bigger quantities, you will get yellow water. If your water is yellow, it is best to not drink it or use it. It is best to call a local plumber right away to fix this issue so you may have clean water again.

Keeping sewer lines clean is critical for your not only your property, but your local community.  Sewer lines can get blocked up by many things or get damaged at pipe joints  or sections. Clogs by grease, tampons, wet wipes, or other items that are flushed can also build up over time if the sewer line is cleaned on a regular basis. Jet sewer cleaning can clean up just about every issue you can think of. You can even cut through metal with a water jet.

Water jetting utilizes a high pressure hose with a specialized nozzle. The hose is connected to the machine that pressurizes the water, directing it through jets on the nozzle head to properly clean and clear out any pipes that are damaged or blocked.  Jetting breaks up the blockage and flushes it out. Generally you get a camera line inspection before doing any sewer cleaning so you may identify the location of the blockage and determine how much it will cost to fix it and what repairs are necessary.  Water jetting should only be used to resolve complex and serious sewer clog at least for residential. For commercial it’s always a better option because the of the larger pipes.